Terms and Conditions - Hedge Trimming Swiss Cottage

Welcome to Hedge Trimming Swiss Cottage. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a clear understanding of our operational policies and procedures.

Service Agreement

Our hedge trimming services are tailored to meet the specific needs of each client in the Swiss Cottage area. By requesting our services, you acknowledge and agree to the terms outlined below.

Booking and Scheduling

Appointment Scheduling: Appointments can be scheduled via phone or our online booking system. We strive to accommodate your preferred date and time, subject to availability.
Confirmation: Upon booking, you will receive a confirmation email detailing your appointment.
Rescheduling: If you need to reschedule, please notify us at least 48 hours in advance to avoid cancellation fees.

Service Scope

Our hedge trimming services include:

Pruning: Cutting back overgrown branches to maintain the shape and health of your hedges.
Shaping: Sculpting hedges to achieve desired aesthetics and uniformity.
Height Regulation: Ensuring hedges do not obstruct views or encroach on neighboring properties.

Pricing and Payment

Our pricing structure is transparent and competitive. Pricing details are provided during the booking process and may vary based on hedge size, density, and specific client requirements.

Payment Methods: We accept cash, credit/debit cards, and bank transfers.
Payment Terms: Payment is due upon completion of the service unless otherwise agreed upon in writing.
Additional Costs: Any additional services requested will be quoted separately and must be approved before commencement.

Client Responsibilities

To ensure a smooth service experience, clients are expected to:

Accessibility: Ensure that the service area is accessible and free from obstructions.
Safety: Inform us of any potential hazards on the property to ensure the safety of our team.
Permissions: Obtain necessary permissions if the property is part of a homeowners' association or under specific local regulations.

Cancellations and Refunds

We understand that circumstances change. Our cancellation and refund policy is as follows:

Cancellation: Cancellations must be made at least 48 hours before the scheduled appointment for a full refund.
Refunds: Refunds for canceled services will be processed within 7 business days of the cancellation request.
No-Show: Failure to show up for the scheduled appointment without prior notice may result in a cancellation fee of up to 50% of the service cost.

Liability and Warranty

Hedge Trimming Swiss Cottage is committed to providing high-quality services. However, certain limitations apply:

Liability: We are not liable for any pre-existing damage to hedges or surrounding property. Any additional damage caused during service will be assessed, and appropriate measures will be taken.
Warranty: We guarantee our work meets professional standards. If you are unsatisfied with the service, please contact us within 14 days for a complimentary review and adjustment.

Privacy Policy

Protecting your privacy is important to us. We collect and use personal information solely for the purpose of providing our services and enhancing customer experience.

Data Collection: We collect information such as your name, contact details, and property information.
Data Usage: Your information is used to manage appointments, communicate service details, and improve our offerings.
Data Protection: We implement robust security measures to protect your personal information from unauthorized access.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Hedge Trimming Swiss Cottage operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.

Amendments

Hedge Trimming Swiss Cottage reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes via email or our official communication channels.

Acceptance of Terms

By utilizing our services, you signify your acceptance of these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

Thank you for choosing Hedge Trimming Swiss Cottage. We look forward to serving you with excellence and professionalism.